Crosslet Support

For help with Crosslet, email info@crosslet.app.

Include your device model, iOS version, Crosslet version, the puzzle or level, and what happened. A screenshot can help. Please include only information relevant to the issue.

Checking an answer

Choose a clue or a letter cell, enter the English answer and tap the keyboard's ✓ key. Correct words turn green and their letters stay locked. Tap a crossing cell again to switch words. Practice puzzles have no time limit.

Language and saved progress

You can change the app language in Settings; answers remain English. Progress and saved words are saved on your device first. Resetting normal puzzles in Settings preserves daily results, your saved words, language, notification preferences and verified purchases.

Saving and finding words

Select a word you have completed, then tap the bookmark above the puzzle. Find it in Home > My words. Use the Saved and Learned tabs to find your words. You can search or sort the collection. Clues follow the app language. Removing a word from the collection does not change your earned puzzle progress.

iCloud sync and reinstalling

In versions with iCloud sync, open Crosslet on each device using the same Apple Account. Keep the app open with an internet connection and check Settings > iCloud for its status. Progress and saved words sync while the app is active; changes may take time. If sync fails, you can keep playing locally and retry later. Game Center and Restore purchases do not restore puzzle answers or your collection.

Only changes already uploaded to iCloud can return after reinstalling. If data was deleted before it ever synced, Crosslet cannot recover it. A saved-word removal or practice reset also takes effect on other devices when they sync; daily results and the collection survive practice reset.

If you change Apple Accounts, sync pauses to protect the previous account's data. Return to the original account to retry, or continue on this device only. Deleting Crosslet does not guarantee deletion of iCloud records. Use Apple's app sync settings and iCloud app-storage controls to manage them; local copies on other devices may sync again if re-enabled.

Daily puzzles and reminders

The daily puzzle is free and has no hints. A new day follows UTC. Completing it locks the daily play button and keeps your result. The leaderboard is a separate optional Game Center feature when available. You can enable or disable local evening reminders in Settings.

Permanent packs and restore

The first ten puzzles in each difficulty are free across all puzzle sizes. A pack offered through the App Store is a permanent purchase, not a subscription. Use Restore purchases in Settings with the Apple account that made the purchase. A store connection is required to verify ownership. For billing or refund requests, use Apple's purchase support.

Word reveals

In practice puzzles, you can reveal a word with the lightbulb when available. The daily puzzle has no hints.

Privacy

Read the Crosslet Privacy Policy for local data, Apple services, support messages and these pages.